90-Day Satisfaction Guarantee
We offer a 90-day satisfaction guarantee period for you to evaluate the quality and benefits of the water produced by our units.
The 90-Day Satisfaction Guarantee:
The customer can return the product within 90 days from the date of delivery. The returned item may be subject to a restocking fee up to 25% if the unit shows visual signs of damage or wear. Kindly take care to prevent damage to the product and plumbing fittings when uninstalling, and repacking the unit for return.
Refund requires a copy of the product receipt, return of the product in original condition along with documents, plumbing parts and product packaging that were included in the order.
Use care when preparing the unit for return.
Customer is to email: Su*****@**********te.com SWCBC customer service for an RMA Authorization Form and shipping instructions. No refund will be paid for products damaged due to misuse, abuse, negligence or accident by the customer.
Conditions of Use:
Products must be installed for the application for which they are manufactured, not be subjected to freezing or temperatures that exceed the stated maximum. All water structuring units contain proprietary elements. Removal or tampering with these elements will interfere with their effectiveness and will void your guarantee and/or warranty. Customer is responsible for damages due to improper installation.
9 Year (Limited) Warranty
Our products are not subject to mechanical break down because they contain no moving parts. Unless physically damaged or tampered with, the products will structure water that flows through the unit. The products require no maintenance or auxiliary power to function properly. Structured Water Created By Clayton Manufacturing warrants that each Product is free from defects in material and workmanship, when properly maintained under normal use, for a period of nine (9) years from the date of delivery to the end user.
Product warranty is conditional upon the Product being used and installed according to the Manufacturer’s Product specifications and instructions. Product warranty does not apply to any Product subjected to misuse, abuse, negligence or accident by you and/or any third party(ies).
Wholesale dealers will be given a credit in their account for units returned by the Wholesaler.
Products returned due to defect will, at the manufacturer’s discretion, be repaired or replaced with the same product, or if discontinued, a product manufactured for the same application.